Conference Presentation

Customer Success for Hybrid and On-Premise Customers

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Usage data for SaaS solutions provides valuable visibility into how and when your customers are interacting with your product. If you are a pure SaaS company, then all of this information can be readily available for usage trend analysis, cohort analysis, early warning system calls to action, and identification of upsell opportunities. For many organizations, however, Customer Success needs to extend beyond the support of a SaaS solution. Join this session for some ideas, strategies, and experiences working with customers who are either on-premise, or increasingly, a hybrid combination of on-premise and SaaS.

TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.

Peg Rodarmel, SVP, Subscription Services, Infor

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