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Solution selling methods are rapidly being replaced by outcome selling practices. This means our Success and Services organizations must transition to outcomes delivery engines. GE Digital has already begun this journey and have learned a few lessons along the way. During this session, David Kocher, Customer Success Leader and Irit Eizips, Customer Success Evangelist for CSM Practice, will demonstrate the outcome of this important transition and answer these three key questions:
Chief Executive Officer, CSM Practice
Customer Engagement Leader, GE Digital
Publish Date: May 2, 2017
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Peg Rodarmel, SVP, Subscription Services, Infor
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