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Solution selling methods are rapidly being replaced by outcome selling practices. This means our Success and Services organizations must transition to outcomes delivery engines. GE Digital has already begun this journey and have learned a few lessons along the way. During this session, David Kocher, Customer Success Leader and Irit Eizips, Customer Success Evangelist for CSM Practice, will demonstrate the outcome of this important transition and answer these three key questions:
Publish Date: May 2, 2017
TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.
Peg Rodarmel, SVP, Subscription Services, Infor
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