This content is currently only available to TSIA members.
If you believe you are seeing this message in error,
please let us know.
Conference Presentation
Customer Journey Analytics - Success Playbook
To be successful in a subscription business your product needs to deliver continuous value with a compelling user experience to ensure continued usage and customer renewal. But does product management and all the customer facing teams have full visibility to how the customer is using each product and your suite of offerings? This presentation introduces a compelling Customer Experience Analytics Framework essential for decision support for Product Managers, customer facing teams and the customer themselves.
Presented By:
Laura Fay
VP, XaaS Product Management Research, TSIA
Publish Date: November 7, 2018
TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.
Peg Rodarmel, SVP, Subscription Services, Infor
Experience Our Community
Our thriving community of 35,000 services leaders rely on TSIA insights every day.