About TSIA
Senior Leadership
Research Team
Advisory Board
Partner with TSIA
Diversity, Equity, and Inclusion
TSIA Giving Program
Customer Growth and Renewal
Customer Success
Education Services
Expand Selling
Field Services
Managed Services
Professional Services
Service Offer Management
Subscription Sales
Support Services
XaaS Channel Optimization
XaaS Product Management
Membership
Pricing
Advisory Services
XaaS Speaking Engagements
STAR Awards
Become a Member
Resource Library
Webinars
TSIA Blog
Podcast
Research Polls
TSIA Books
Digital Transformation
COVID-19 Resource Center
Why TSIA
Our Data
Our Community
Outcomes
CONFERENCE
BLOG
If you believe you are seeing this message in error, please let us know.
Ask about TSIA membership to access.
Already a TSIA Member? Sign In.
Building Your Customer Growth Team: growing revenue from existing accounts is top priority for every technology company. The traditional sales model with the field account executive owning all revenue responsibilities is being transformed into unified revenue growth plans that involve a team to grow revenue. At the same time, the consolidation of traditional renewals and technology subscriptions, along with the additional expansion responsibilities is placing huge responsibilities and complexities on Customer Growth Teams. Join Jack Johnson, Angela Reichert, and panel as they discuss effective roles & responsibilities, cross-functional alignment strategies, talent, and necessary skills for winning Customer Growth teams
Presented By:
VP, Customer Growth and Renewal Research, Technology & Services Industry Association (TSIA)
VP, Global Customer Success and Renewals, Zendesk
Publish Date: May 27, 2022
TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.
Peg Rodarmel, SVP, Subscription Services, Infor