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Conference Presentation

Customer Growth and Renewal: Prescriptions for Leading Growth in a Complex World

This report is for Customer Growth and Renewal members only

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Building Your Customer Growth Team: growing revenue from existing accounts is top priority for every technology company. The traditional sales model with the field account executive owning all revenue responsibilities is being transformed into unified revenue growth plans that involve a team to grow revenue. At the same time, the consolidation of traditional renewals and technology subscriptions, along with the additional expansion responsibilities is placing huge responsibilities and complexities on Customer Growth Teams. Join Jack Johnson, Angela Reichert, and panel as they discuss effective roles & responsibilities, cross-functional alignment strategies, talent, and necessary skills for winning Customer Growth teams

Presented By:

Jack Johnson

VP, Customer Growth and Renewal Research, Technology & Services Industry Association (TSIA)

Teresa Anania

VP, Global Customer Success and Renewals, Zendesk

Publish Date: May 27, 2022

TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.

Peg Rodarmel, SVP, Subscription Services, Infor

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