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Amplifying customer experience with digital augmentation at every step of the journey - Moving from customer satisfaction to customer success is a long and interesting journey. Pulse Secure, with its innovative product and solutions and CSS Corp with its digitally augmented Enterprise Support Solutions, went through this journey together. Pulse started it right from the customers environment and CSS Corp set the right global support team, with its end to end management and orchestration of customer experience. Automation and analytics further brought in the relevant insights and scale to ensure consistent customer experience.
Head of WW Customer Success, Pulse Secure
Sr. Director, CSS Corp
Publish Date: October 24, 2017
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