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Conference Presentation

Customer Experience: A Purposeful Transformation

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Customer Experience is a transformative differentiator and can serve as a rallying cry across every facet of your organization. Fuel your organization with the passion of customer success - from product development to sales, marketing, support and success management. Join Mindy Cunningham, Vice President of Ellucian Global Customer Success Services and TSIA Customer Success Advisory Board Member, to learn how elevating the Customer Experience can be used as a transformative tool to power your organization while leveraging enabling technologies and skills development to ensure your success and that of your customers.  Mindy will share practices and industry examples of: The role of cultural transformation and importance of modernizing the success mindset Leveraging essential elements including setting your success vision, enabling technologies, and performance measures Breaking down internal silos and creating a cohesive customer service approach Powering your customers’ success by investing in your people 

Presented By:

Mindy Cunningham

VP, Global Customer Success Services, Ellucian

Publish Date: October 23, 2019

TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.

Peg Rodarmel, SVP, Subscription Services, Infor

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