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Conference Presentation

Culture: The Core to a Successful Adoption Strategy

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Culture is an important aspect of any business, but it's critical if you are building a Customer Success practice. Without it, your build and/or transformation efforts has a high risk of failure. It's a topic that is often discussed, though many don't give it the attention it deserves. With intention, every can create, preserve and evolve culture. With such a focus, you can accelerate your efforts, improve your customer experience, improve employee satisfaction and drive business results.

Presented By:

David Sakamoto

Head of Customer Success, the Americas, Cisco Systems

Publish Date: October 17, 2018

TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.

Peg Rodarmel, SVP, Subscription Services, Infor

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