Conference Presentation

Culture: The Core to a Successful Adoption Strategy

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Culture is an important aspect of any business, but it's critical if you are building a Customer Success practice. Without it, your build and/or transformation efforts has a high risk of failure. It's a topic that is often discussed, though many don't give it the attention it deserves. With intention, every can create, preserve and evolve culture. With such a focus, you can accelerate your efforts, improve your customer experience, improve employee satisfaction and drive business results.

Presented By:

David Sakamoto

Head of Customer Success, the Americas, Cisco Systems

Publish Date: October 17, 2018

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Peg Rodarmel, SVP, Subscription Services, Infor

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