Conference Presentation

CSMs as the Glue for Making All Customers Successful

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Customer Success Managers are the most important contact that a customer can have. When you can scale them to be effective they can use the tools at their disposal (Architects, Services, and Support) to create the best possible success plan for the customer. Without the planning and structure that a CSM gives the road to success will be rough. I would like to show the 5 places that CSMs can keep adoption going in the correct direction.

Presented By:

Jason Walker

Customer Success Architect, VMware

Publish Date: May 8, 2019

TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.

Peg Rodarmel, SVP, Subscription Services, Infor

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