Conference Presentation

Coveo Case Study: Palo Alto Networks AI-Powered Support Transformation

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When 48,000 companies in over 150 countries — including 85% of the Fortune 100 — rely on your organization for cybersecurity, relevance matters. And when you're growing at 30% a year, scale matters too. Using an innovative approach that combines people, process, and AI-powered search technology, the global support and IT teams at Palo Alto Networks developed a repeatable roadmap for simultaneously managing tremendous growth, improving the customer and employee experience, and eliminating hundreds of thousands of dollars in cost. In this session, you'll learn their best practices and will discover how what began as a project to increase support engineer proficiency evolved into a digital transformation program that helped make every interaction with the company's website, intranet, contact center, and community more relevant and personal.

Presented By:

Jennifer MacIntosh

VP of Customer Success, Coveo

Publish Date: October 17, 2018

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