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Conference Presentation

Coveo Case Study: Palo Alto Networks AI-Powered Support Transformation

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When 48,000 companies in over 150 countries — including 85% of the Fortune 100 — rely on your organization for cybersecurity, relevance matters. And when you're growing at 30% a year, scale matters too. Using an innovative approach that combines people, process, and AI-powered search technology, the global support and IT teams at Palo Alto Networks developed a repeatable roadmap for simultaneously managing tremendous growth, improving the customer and employee experience, and eliminating hundreds of thousands of dollars in cost. In this session, you'll learn their best practices and will discover how what began as a project to increase support engineer proficiency evolved into a digital transformation program that helped make every interaction with the company's website, intranet, contact center, and community more relevant and personal.

Presented By:

Jennifer MacIntosh

VP of Customer Success, Coveo

Publish Date: October 17, 2018

TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.

Peg Rodarmel, SVP, Subscription Services, Infor

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