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Support is the organization that is often targeted by other organizations with customer complaints, customer escalation, and urgent go-lives. The sales organization may blame support when renewals and new sales are difficult. The customer account team may push support toward hasty customer go-lives. Quality and time pressures both create situations where support and other business lines must work together. This presentation looks at how support organizations are successfully collaborating with other business lines. How? First, through communication and relationship buiding, second, by sharing pain points and strengths with each other, and third, by setting up a collaboration network.
Global Support Center Manager, SAP
Publish Date: October 23, 2019
TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.
Peg Rodarmel, SVP, Subscription Services, Infor
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