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Conference Presentation

Control Your Own Destiny: How to Hit Your Service Growth and Profit Targets by Using the Resources You Already Have

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Service leaders are under increasing pressure to hit their revenue and profitability targets. Unfortunately, sales and marketing don’t often make services their priority.  They may struggle to understand and communicate the value of services to your customers.  The good news is that your service and customer success teams have a far greater grasp of the value of services, and they interact with your customers 5-15x as often as sales.  You can utilize these valuable touch points, and the data they generate, to find, package, and even close new service revenue with existing customers. This session will give you some ideas on where, how, and why to get started.

Presented By:

Steve Frost

VP, Expand Selling Research, TSIA

Publish Date: May 7, 2019

TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.

Peg Rodarmel, SVP, Subscription Services, Infor

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