Conference Presentation

Consultant Orientation: The Seven Principles of Professional Services

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The ability to have individual consultants make customer-facing decisions with the clarity and purpose of a seasoned executive should be top-of-mind for every professional services manager. A field consultant that can put out fires as soon as they start can save a project an enormous amount time, revenue, and margin. Consultants with the ability to address issues quickly and prevent them from becoming escalations are a rare breed, but they shouldn't be. Based on his book, The Seven Principles of Professional Services, Shane Anastasi will present the case for a structured approach to consultant orientation and how it can improve overall customer satisfaction and financial performance.


Presented By:

Shane Anastasi

VP, North America, Kimble Applications

Publish Date: May 5, 2015

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