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The ability to have individual consultants make customer-facing decisions with the clarity and purpose of a seasoned executive should be top-of-mind for every professional services manager. A field consultant that can put out fires as soon as they start can save a project an enormous amount time, revenue, and margin. Consultants with the ability to address issues quickly and prevent them from becoming escalations are a rare breed, but they shouldn't be. Based on his book, The Seven Principles of Professional Services, Shane Anastasi will present the case for a structured approach to consultant orientation and how it can improve overall customer satisfaction and financial performance.
Publish Date: May 5, 2015
TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.
Peg Rodarmel, SVP, Subscription Services, Infor
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