Conference Presentation

Cloud Customer Journey Towards Business Outcome and Growth

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For SAP with over 7,000 unique cloud customers and 35+ million cloud subscribers, aligning the organization around customers in their journey towards business outcome and growth is more important than ever. In this new world, customer success, education, consulting and managed services and support transcend their traditional boundaries to create a holistic cloud customer experience. 
In his keynote, Dr. Omid Razavi will present the customer journey framework and examples of driving customer success and growth across a comprehensive cloud portfolio of lines of business, from People to Customer to Supplier, and everything in between.


TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.

Peg Rodarmel, SVP, Subscription Services, Infor

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