This content is currently only available to TSIA members.

If you believe you are seeing this message in error,
please let us know.

Conference Presentation

Closing Networking Lunch and Keynote: How to Leverage Your Front-Line Teams to Drive Services Convergence

This report is for members only

Ask about TSIA membership to access.

Already a TSIA Member? Sign In.

Converging your service structures, processes, and offers is a huge and enormously complex task. And for good reason, as it means dismantling longstanding charters, delivery constructs, and P&Ls. The good news? You already have a highly knowledgeable set of resources on your team who can help you define and reimagine a converged services organization. Hear from innovation expert and the New York Times bestselling author of Secrets of Silicon Valley, Deborah Perry Piscione, on how to apply the "Improvisational Innovation" methodology to unleash the best thinking in your company around services convergence directly from your front-line service resources. Ms. Perry Piscione will share insights from her new book, The People Equation: Innovation is People, Not Products, that releases in April and is based on a decade of research into the practices of the most innovative companies in tech. In it, she defines the inverted pyramid technique that uses a bottoms-up approach to driving breakthrough innovations—concepts that you can take and apply immediately in your own organization.

Presented By:

Deborah Perry Piscione

Bestselling Innovation Author and Entrepreneur,

Publish Date: May 3, 2017

TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.

Peg Rodarmel, SVP, Subscription Services, Infor

Experience Our Community

Our thriving community of 35,000 services leaders rely on TSIA insights every day.