Conference Presentation

Client Management, Customer Success and Managed Services

This report is for Managed Services members only

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Traditional modes of Client Management are changing for technology service providers around the world as they pivot from focusing on speeds and feeds to client business outcomes and Customer Success - more people, process and technology are becoming focused on customer adoption, expansion and renewal functions within subscription service engagements. Unlike many other technology services, managed services providers have a head start in subscription-based customer engagement plans, as we have always been closer to client business outcomes by the nature of our service engagement. Join us for this Managed Services Power Hour where we will: review the data and trends that show how our many members are embracing the Customer Success model for client engagement show how those members are seeing better outcomes as a result examine how you can accelerate your journey to becoming a LAER Effective Managed Services Organization

Presented By:

George Humphrey

VP, Managed Services Research, TSIA

Publish Date: October 16, 2018

TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.

Peg Rodarmel, SVP, Subscription Services, Infor

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