When you are trying to scale and optimize a fast-moving services team to meet the changing needs of customers, knowing when to pivot and when not to can make or break an organization. Discover how Box evolved its services organization, from a scrappy start-up team, to a global organization supporting 85,000 customers.
Hear how Box gained greater visibility, predictability and were able to:
- Evolve and scale processes
- Adopt and implement new offerings
- Enable better resource utilization
If your customers demand a white glove experience but at the same time, your services teams are off juggling multiple implementations across many geographies, this session is for you.