Conference Presentation

Clarizen Case Study: Stop, Pass or Pivot?

This report is for members only

Ask about TSIA membership to access.

Already a TSIA Member? Sign In.

When you are trying to scale and optimize a fast-moving services team to meet the changing needs of customers, knowing when to pivot and when not to can make or break an organization. Discover how Box evolved its services organization, from a scrappy start-up team, to a global organization supporting 85,000 customers.

Hear how Box gained greater visibility, predictability and were able to:

  • Evolve and scale processes
  • Adopt and implement new offerings
  • Enable better resource utilization

If your customers demand a white glove experience but at the same time, your services teams are off juggling multiple implementations across many geographies, this session is for you.

Presented By:

James Bridgewater

Customer Success Operations Specialists, Box

Publish Date: October 17, 2018

TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.

Peg Rodarmel, SVP, Subscription Services, Infor

Experience Our Community

Our thriving community of 35,000 services leaders rely on TSIA insights every day.