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In this session, you'll learn the unique role warranty plays in driving Cisco's Services business, including what they've learned about warranty practices in other industries, and the changes Cisco made as a result. Bryan will review the scope of the Cisco Services business, the various types of warranty offered, and their warranty support model. But most importantly, we'll provide new perspectives for assessing your warranty model based on: - Valuable insights from Cisco's journey in evolving their warranty model - Best practices from Cisco's industry segment for managing the overlap of warranty and contracted service Join us to learn how Cisco's approach to warranty has helped them to improve product quality, improve the support experience, and ultimately improve the customer experience_valuable learnings that you can apply to your business. Some of the key takeaways include: - How to develop a warranty model that drives product quality - Details on how Cisco evolved their warranty model to improve the support experience
Director, Technical Services, Cisco Systems
Publish Date: October 24, 2017
TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.
Peg Rodarmel, SVP, Subscription Services, Infor
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