Cisco's Evolving Warranty Model

In this session, you'll learn the unique role warranty plays in driving Cisco's Services business, including what they've learned about warranty practices in other industries, and the changes Cisco made as a result. Bryan will review the scope of the Cisco Services business, the various types of warranty offered, and their warranty support model. But most importantly, we'll provide new perspectives for assessing your warranty model based on: - Valuable insights from Cisco's journey in evolving their warranty model - Best practices from Cisco's industry segment for managing the overlap of warranty and contracted service Join us to learn how Cisco's approach to warranty has helped them to improve product quality, improve the support experience, and ultimately improve the customer experience_valuable learnings that you can apply to your business. Some of the key takeaways include: - How to develop a warranty model that drives product quality - Details on how Cisco evolved their warranty model to improve the support experience