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Deepinder and Stephen are Customer Success Leaders with 40+ years of combined customer facing experience. In this session, they will draw upon their learnings at Microsoft and share key concepts that can help you mobilize your Customer Success (CS) function for maximum impact.
Customer Success: What is it and what it’s not. Why do you need it? What should be the primary focus? Who benefits?
Customer Success Strategy: Does one size fit all? How do you tailor it to your corporate strategy, product lifecycle, and customer base? What are the right Objectives & Key Results (OKRs)?
Customer Success System: What makes up a comprehensive and effective Customer Success system? Is it just the Customer Success Managers (CSMs) and Customer Success Engineers (CSEs)? What other infrastructure and roles are needed to support a successful CS practice?
Customer Success Business Case: How to measure and demonstrate bottom-line impact to your CFO/CEO? Should you monetize Customer Success?
Customer Success Global Leader, Microsoft
Americas Customer Success Leader, Microsoft
Publish Date: May 27, 2022
TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.
Peg Rodarmel, SVP, Subscription Services, Infor
The Technology & Services Industry Association (TSIA) is dedicated to helping technology and services organizations large and small grow and advance in the technology industry. Find out how you can achieve success, too. Call us at (858) 674-5491 or we can call you.