Like a world-class orchestra, Professional Services Organizations (PSOs) strive to always deliver a flawless performance and exceed customer expectations. Yet many companies find themselves with a lack of operational visibility and the agility to respond. How can you tell if your PSO is out of tune? Do you know when projects and financials are on track or if you have the right skills available at the right time? This session will explore how learning the ROPEs™ — managing your organization's Resources, Opportunities, Projects, and Engagements — is critical to making sure your PSO is working as one to contribute to visibility, profitability, and client satisfaction. Because, when all areas of a PSO work together, you achieve the ultimate standing ovation and happy customers.