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Helping customers to transition from on-premise to cloud environments adds many complexities beyond regular cloud solutions. CSMs who help customers with these transitions need to be prepared to address these complexities. Some of the factors to consider are the role of a CSM covering an account in transition, licensing complications, hybrid architectures, support and maintenance changes, and end-user communications and enablement. This presentation will cover the best practices and lessons learned at Citrix in providing customer success services to customers moving from an on-premise to a cloud environment.
Director, Customer Success, Citrix
Publish Date: October 24, 2017
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Peg Rodarmel, SVP, Subscription Services, Infor
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