Cha-Ching! How Support and Success Join Forces to Drive Revenue

“The mission of a Customer Success team is to increase sustainable proven profitability for both the customers and your company.” That’s according to the Customer Success Association who tells us that being able to prove your worth in both directions—monitoring the ROI for the customer and driving recurring revenues for your company—is the most crucial aspect of determining success. Today, customer satisfaction is no longer enough. The newly established customer success function must work in synergy with Support to drive recurring revenue. And there must be a shift out of reactive mode and into far more effective proactive stances by gathering and using the data from every interaction to inform this approach. In this highly interactive session, Pete Khanna, CEO of TeamSupport and ProfitSword hospitality industry technology company, will explore three ways to achieve success for your customers…and for your bottom line.