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“The mission of a Customer Success team is to increase sustainable proven profitability for both the customers and your company.” That’s according to the Customer Success Association who tells us that being able to prove your worth in both directions—monitoring the ROI for the customer and driving recurring revenues for your company—is the most crucial aspect of determining success. Today, customer satisfaction is no longer enough. The newly established customer success function must work in synergy with Support to drive recurring revenue. And there must be a shift out of reactive mode and into far more effective proactive stances by gathering and using the data from every interaction to inform this approach. In this highly interactive session, Pete Khanna, CEO of TeamSupport and ProfitSword hospitality industry technology company, will explore three ways to achieve success for your customers…and for your bottom line.
VP, Sales and Marketing, ProfitSword
Publish Date: May 6, 2021
TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.
Peg Rodarmel, SVP, Subscription Services, Infor
The Technology & Services Industry Association (TSIA) is dedicated to helping technology and services organizations large and small grow and advance in the technology industry. Find out how you can achieve success, too. Call us at (858) 674-5491 or we can call you.