Conference Presentation

Catching Fire

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Join us as we discuss business challenges, actions taken, and business impact of integrating multiple tools and processes into a global Customer Support Experience Program. We will also discuss how we are sustaining the improvements, and share lessons learned along the way.

Presented By:

Phill Rosenzweig

Account Executive, Impact Learning Systems - a Division of Miller Heiman

Gary Replogle

VP, Technical Support Engineering, Brocade

Matthew Duster

Senior Manager, Brocade

Publish Date: May 6, 2014

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