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Join us as we discuss business challenges, actions taken, and business impact of integrating multiple tools and processes into a global Customer Support Experience Program. We will also discuss how we are sustaining the improvements, and share lessons learned along the way.
Account Executive, Impact Learning Systems - a Division of Miller Heiman
VP, Technical Support Engineering, Brocade
Senior Manager, Brocade
Publish Date: May 6, 2014
TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.
Peg Rodarmel, SVP, Subscription Services, Infor
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