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With 97% of support services members having budget for new or additional portal technology on 2016-2017, interest levels in improving the self-service experience is extremely high. In this session, hear the results of the 2016 Knowledge Management Survey relating to self-service portals, including common and Pacesetter practices and a look at innovative self-service technology. Also, hear from a panel of experts, each of whom has transformed their knowledge management and self-service programs, and find out the key ingredients for creating the ultimate customer portal.
VP Research, Technology and Social, TSIA
Director, Infrastructure, Automation & Knowledge Management, Hewlett Packard Enterprise
VP Support, Tricentis
Publish Date: October 17, 2016
TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.
Peg Rodarmel, SVP, Subscription Services, Infor
The Technology Services Industry Association (TSIA) is dedicated to helping services organizations large and small grow and advance in the technology industry. Find out how you can achieve success, too. Call us at (858) 674-5491 or we can call you.