Conference Presentation

Building the Ultimate Customer Portal Oct 17 2016

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With 97% of support services members having budget for new or additional portal technology on 2016-2017, interest levels in improving the self-service experience is extremely high. In this session, hear the results of the 2016 Knowledge Management Survey relating to self-service portals, including common and Pacesetter practices and a look at innovative self-service technology. Also, hear from a panel of experts, each of whom has transformed their knowledge management and self-service programs, and find out the key ingredients for creating the ultimate customer portal.

Presented By:

John Ragsdale

VP Research, Technology and Social, TSIA

Ashimendu Bose

Director, Infrastructure, Automation & Knowledge Management, Hewlett Packard Enterprise

Oliver Allabauer

VP Support, Tricentis

Publish Date: October 17, 2016

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