This content is currently only available to TSIA members.
If you believe you are seeing this message in error,
please let us know.
Conference Presentation
Building the Ultimate Customer Portal Oct 17 2016
With 97% of support services members having budget for new or additional portal technology on 2016-2017, interest levels in improving the self-service experience is extremely high. In this session, hear the results of the 2016 Knowledge Management Survey relating to self-service portals, including common and Pacesetter practices and a look at innovative self-service technology. Also, hear from a panel of experts, each of whom has transformed their knowledge management and self-service programs, and find out the key ingredients for creating the ultimate customer portal.
Presented By:
John Ragsdale
VP Research, Technology and Social, TSIA
Ashimendu Bose
Director, Infrastructure, Automation & Knowledge Management, Hewlett Packard Enterprise
Oliver Allabauer
VP Support, Tricentis
Publish Date: October 17, 2016
TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.
Peg Rodarmel, SVP, Subscription Services, Infor
Experience Our Community
Our thriving community of 35,000 services leaders rely on TSIA insights every day.