Conference Presentation

Building the Ultimate Customer Portal Conference Presentation

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With 97% of support services members having budget for new or additional portal technology in 2017-2018, interest levels in improving the self-service experience is extremely high. In this session hear from a panel of experts, each of whom has transformed their knowledge management and self-service programs, and find out the key ingredients for creating the ultimate customer portal.

Presented By:

Judith Platz

VP Research, Support Services, TSIA

Oliver Allabauer

VP, Support, Tricentis

Jim Roth

VP, Support Operations, Dell EMC

Publish Date: May 3, 2017

TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.

Peg Rodarmel, SVP, Subscription Services, Infor

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