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With 97% of support services members having budget for new or additional portal technology in 2017-2018, interest levels in improving the self-service experience is extremely high. In this session hear from a panel of experts, each of whom has transformed their knowledge management and self-service programs, and find out the key ingredients for creating the ultimate customer portal.
VP Research, Support Services, TSIA
VP, Support, Tricentis
VP, Support Operations, Dell EMC
Publish Date: May 3, 2017
TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.
Peg Rodarmel, SVP, Subscription Services, Infor
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