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Conference Presentation

Building An Effective Health Model for Predictable Success

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How do you define and measure success? Should you look at the number of support tickets, rate of adoption, revenue per customer, churn rate, net promoter score, or customer lifetime value? An effective health model provides a holistic view into the nuanced signals of a customer that correlate to higher retention and growth. In this session, Totango will share our four stage approach to building and measuring a dynamic health model, adjusting it to give better churn, renewal and upsell predictions, and incorporating it into your team’s daily activities to drive actionable success.

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Publish Date: October 29, 2021

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Peg Rodarmel, SVP, Subscription Services, Infor

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