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How do you define and measure success? Should you look at the number of support tickets, rate of adoption, revenue per customer, churn rate, net promoter score, or customer lifetime value? An effective health model provides a holistic view into the nuanced signals of a customer that correlate to higher retention and growth. In this session, Totango will share our four stage approach to building and measuring a dynamic health model, adjusting it to give better churn, renewal and upsell predictions, and incorporating it into your team’s daily activities to drive actionable success.
Publish Date: October 29, 2021
TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.
Peg Rodarmel, SVP, Subscription Services, Infor
The Technology & Services Industry Association (TSIA) is dedicated to helping technology and services organizations large and small grow and advance in the technology industry. Find out how you can achieve success, too. Call us at (858) 674-5491 or we can call you.