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The evolving services organization, transitioning from serving smaller clients to serving larger ones, will find they are also now managing bigger projects. These larger clients have higher expectations for project discipline, have more stakeholders involved, and require a greater level of coordination across the entire organization. Even the largest PS groups can lack sufficient processes and tools to put a proper project management structure in place.
Without the proper PM structure in place, organizations can't execute program and project management activities consistently and uniformly, and find the level of control and tracking metrics are insufficient to manage these complex project portfolios. In this session you will learn how Bullhorn, through a TSIA benchmarking study and with the help of a TSIA partner, conducted a point-by-point assessment of their project and portfolio management, ultimately concluding it needed to put more PM structure in place for its evolving services group. Based on the needs identified through the assessment, this session will cover how Bullhorn was able to build out an effective and reliable PMO with full visibility and control of its project portfolio, resulting in improved customer satisfaction, on-time project start and end, and improved profit margins.
TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.
Peg Rodarmel, SVP, Subscription Services, Infor
The Technology Services Industry Association (TSIA) is dedicated to helping services organizations large and small grow and advance in the technology industry. Find out how you can achieve success, too. Call us at (858) 674-5491 or we can call you.