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B4B: How Technology and Big Data Are Reinventing the Customer-Supplier Relationship. The Supplier Operating Model presents four levels of services, with Levels 1 and 2 being product-based services, Level 3 adoption services, and Level 4 outcome services. Levels 1 and 2 typify the services offered in traditional, transactional business models, while Levels 3 and 4 are characteristic of services offered in XaaS business models. The challenge for most education services organizations is that while the company in which they are working is migrating to a XaaS model, or perhaps is already fully XaaS, most education offers are firmly entrenched in Level 1 and 2 - product-based services. This session will discuss what customer training organizations must do to move from pure product training-based offers to adoption and outcome-based offers and why it is critical to do so. Please come to this session prepared to discuss what your education organization is doing to make this transition and how you are measuring success.
Distinguished VP, Education Services Research, TSIA
Publish Date: October 19, 2021
TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.
Peg Rodarmel, SVP, Subscription Services, Infor
The Technology & Services Industry Association (TSIA) is dedicated to helping technology and services organizations large and small grow and advance in the technology industry. Find out how you can achieve success, too. Call us at 800-876-6511 or we can call you.