Conference Presentation

Building a Regional Support Center in Latin America

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In this session Jill Gehrhardt from Esko shares key strategies in building customer support delivered with both direct and key dealers. As service performance and quality are key differentiators, building a strong service culture globally is a necessity. Session takeaways include:

  • Developing a strategy to change the culture, particularly with dealer partners, to drive success, improve quality and the customers experience.
  • Creating a closed loop learning process that can be applied to any situation.
  • Utilizing tools to support the team that can be remotely accessed.
  • Creating a quality board for continuous improvement and feedback on activities and business results.


TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.

Peg Rodarmel, SVP, Subscription Services, Infor

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