Conference Presentation

Building a Regional Support Center in Latin America

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In this session Jill Gehrhardt from Esko shares key strategies in building customer support delivered with both direct and key dealers. As service performance and quality are key differentiators, building a strong service culture globally is a necessity. Session takeaways include:

  • Developing a strategy to change the culture, particularly with dealer partners, to drive success, improve quality and the customers experience.
  • Creating a closed loop learning process that can be applied to any situation.
  • Utilizing tools to support the team that can be remotely accessed.
  • Creating a quality board for continuous improvement and feedback on activities and business results.


Presented By:

Jill Gehrhardt

Vice President, Americas Customer Service, Esko, a Danaher Company

Publish Date: October 21, 2014

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