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In this session Jill Gehrhardt from Esko shares key strategies in building customer support delivered with both direct and key dealers. As service performance and quality are key differentiators, building a strong service culture globally is a necessity. Session takeaways include:
TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.
Peg Rodarmel, SVP, Subscription Services, Infor
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