Conference Presentation

Building a Proactive Data-Driven Customer Success Engagement

This report is for members only

Ask about TSIA membership to access.

Already a TSIA Member? Sign In.

Organizations that leverage customer behavioral insights outperform peers in net retention and in up-sells. CSM Practice experience suggests that these results don’t have to be confined to a handful of top players. Rather, most organizations have plenty of customer data they could leverage to implement proactive customer engagement models and outperform their peers. In this session, learn from Bryan Hope, Director of Customer Intelligence at VMware, and Irit Eizips, Chief Customer Officer and CEO for CSM Practice about how to leverage customer intelligence, predictive , health scores, artificial intelligence and customer cohort analysis to transition your customer success teams from reactive to proactive.In this session, specific and tactical playbooks will be shared to show you how Customer Success teams can best leverage technology and data to transform their adopt, expand and renew engagement models for both white glove, just in time and digital experiences.

Presented By:

Irit Eizips

CEO, CSM Practice

Bryan Hope

Director, Customer Intelligence, VMware

Publish Date: October 23, 2019

TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.

Peg Rodarmel, SVP, Subscription Services, Infor

Experience Our Community

Our thriving community of 35,000 services leaders rely on TSIA insights every day.