Conference Presentation

Building a Customer Success Organization to Accelerate Recurring Revenue in an Industrial Products Company

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Rockwell Automation will share the transformation journey of their services business from a reactive transactional mindset to one focused on helping customers be successful through recurring revenue contracts. We will discuss the impact caused by the evolution of Rockwell Automation’s services business model, how that prompted the creation of a customer success organization and the particular challenges of standing it up within an industrial product company.

Presented By:

Nick Goebel

Global Customer Success Director, Service Contracts & Software Subscriptions, Rockwell Automation

Publish Date: October 22, 2019

TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.

Peg Rodarmel, SVP, Subscription Services, Infor

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