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Rockwell Automation will share the transformation journey of their services business from a reactive transactional mindset to one focused on helping customers be successful through recurring revenue contracts. We will discuss the impact caused by the evolution of Rockwell Automation’s services business model, how that prompted the creation of a customer success organization and the particular challenges of standing it up within an industrial product company.
Global Customer Success Director, Service Contracts & Software Subscriptions, Rockwell Automation
Publish Date: October 22, 2019
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Peg Rodarmel, SVP, Subscription Services, Infor
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