Conference Presentation

Building a Culture of Extreme Customer Success

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Zendesk is a cloud based customer service platform. We are in the business of improving the customer experience. Because of this, we are setting our sights beyond simple brand loyalty, and making the shift toward customer relationships. It takes a lot of work and a firm commitment to innovation, but it's worth it. Marcus Bragg, SVP of WW Sales & Customer Success, will share the approach Zendesk takes to building and organizing high performance teams, collaborating cross-functionally, and using the insights we get from our killer data analysis to create long lasting relationships with customers. You'll walk away with some practical advice on how to start building a culture of extreme customer success, as well as a burning desire to conquer new horizons with your counterparts in other departments.

Presented By:

Marcus Bragg

SVP WW Sales & Customer Success, Zendesk

Publish Date: May 6, 2014

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