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Zendesk is a cloud based customer service platform. We are in the business of improving the customer experience. Because of this, we are setting our sights beyond simple brand loyalty, and making the shift toward customer relationships. It takes a lot of work and a firm commitment to innovation, but it's worth it. Marcus Bragg, SVP of WW Sales & Customer Success, will share the approach Zendesk takes to building and organizing high performance teams, collaborating cross-functionally, and using the insights we get from our killer data analysis to create long lasting relationships with customers. You'll walk away with some practical advice on how to start building a culture of extreme customer success, as well as a burning desire to conquer new horizons with your counterparts in other departments.
TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.
Peg Rodarmel, SVP, Subscription Services, Infor
The Technology Services Industry Association (TSIA) is dedicated to helping services organizations large and small grow and advance in the technology industry. Find out how you can achieve success, too. Call us at (858) 674-5491 or we can call you.