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Four and a half years into the establishment of the managed services discipline, TSIA has gathered substantial data from over 60 managed services providers. Through the analysis of benchmarking data, the research team has been able to paint a clear picture of best practices across the managed services organization. This includes strategy, offer, sales, delivery and client management. During this session, George Humphrey, Vice President of Managed Services Research at TSIA, will reveal multiple correlations between practices and metrics that will help managed services leaders make critical decisions on how to successfully grow and scale their business – without the guesswork.
TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.
Peg Rodarmel, SVP, Subscription Services, Infor
The Technology Services Industry Association (TSIA) is dedicated to helping services organizations large and small grow and advance in the technology industry. Find out how you can achieve success, too. Call us at (858) 674-5491 or we can call you.