Conference Presentation

Bringing Managed Services Delivery Closer to the Customer

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Digital Darwinism is real and it is accelerating. Since the 2000, over 50% of companies in the Fortune 500 have vanished. Managed Services must evolve to the new digital paradigm that is upending traditional managed services models and bringing on new expectations from our customers. In this session I will discuss how to set a vision for your managed services organization by developing a "Digital Managed Services Platform Blueprint". This platform blueprint will serve to define your foundational managed services capabilities and modernization priorities across Talent, Intelligent Automation, Global Delivery Centers and Process Modernization and Adoption, and Digital Fabric/UX to enhance Customer Experience and Intimacy. Please join me as we all take this journey into modernizing our managed services organization to not only compete but thrive in the digital economy.

Presented By:

Gerry Leitao

VP, Managed Services and Global Delivery, Hitachi Vantara

Publish Date: October 17, 2018

TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.

Peg Rodarmel, SVP, Subscription Services, Infor

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