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When Mentor Graphics overhauled their product support website, they were faced with one of the biggest challenges of content management today: How to seamlessly combine more than a million documents and videos, from multiple diverse sources, into a single, easily searched customer experience. Using Amazon Web Services, Elasticsearch, SOLR, and content pipelining, Mentors web team built a system that gives support customers a uniform, comprehensive view of more than 50 different types of content. This enabled their customers to search and view information from more traditional content production sources, such as Mentors knowledge, content, and learning management systems, as well as from defect tracking tools, support ticketing, documentation, and digital asset management systems. In this session, you'll discover how the team leveraged cloud-based architecture and open systems to build a federated content search and merchandising system that doubled the amount of content previously accessible in the product support website.
TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.
Peg Rodarmel, SVP, Subscription Services, Infor
The Technology Services Industry Association (TSIA) is dedicated to helping services organizations large and small grow and advance in the technology industry. Find out how you can achieve success, too. Call us at (858) 674-5491 or we can call you.