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When Mentor Graphics overhauled their product support website, they were faced with one of the biggest challenges of content management today: How to seamlessly combine more than a million documents and videos, from multiple diverse sources, into a single, easily searched customer experience. Using Amazon Web Services, Elasticsearch, SOLR, and content pipelining, Mentors web team built a system that gives support customers a uniform, comprehensive view of more than 50 different types of content. This enabled their customers to search and view information from more traditional content production sources, such as Mentors knowledge, content, and learning management systems, as well as from defect tracking tools, support ticketing, documentation, and digital asset management systems. In this session, you'll discover how the team leveraged cloud-based architecture and open systems to build a federated content search and merchandising system that doubled the amount of content previously accessible in the product support website.
Director, Web Services, Mentor Graphics
Publish Date: October 18, 2016
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Peg Rodarmel, SVP, Subscription Services, Infor
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