Conference Presentation

Boosting the Efficiency of Your Service Business in an Industrial Equipment and Technology Environme

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Industrial equipment & technology (IE&T) like manufacturers of machines, all kind of instruments, industrial automation, in general, are product centric. This is the reason why they have not yet pushed the efficiency of services as aggressively as in production.
Margins and business models in product companies in the industrial equipment business have been under pressure for years now. Global competition among technology product and equipment manufacturers will only become more intense. A lot of IE&T companies are on the way transforming their service business to higher levels. This session will give you insights:
  • The latest trends in services. You get the result of TSIA’s IE&T30-Index.
  • How to define the right level of services?
  • How to scale and improve efficiency of your service organization?
  • Which capabilities are needed to transform your service business?


TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.

Peg Rodarmel, SVP, Subscription Services, Infor

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