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Do you have a complex solution that you know your customers need your expert services to glean full value from? Coveo provides an intelligent search platform, and has a segment of customers who don’t have much experience with ML and AI. They have chartered their Customer Success organization to deliver and monetize those services using the Bolstra platform. Learn how Coveo rapidly implemented Bolstra and is using its agile work management capabilities in delivering their value-added services to their customers. Additionally, see how the Bolstra platform facilitates enterprise-wide transparency and collaboration so that all customer engagements can be delivered consistently. The results are greater customer loyalty, which leads to advocacy, which results in increased revenues.
Publish Date: May 8, 2018
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Peg Rodarmel, SVP, Subscription Services, Infor
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