This content is currently only available to TSIA members.

If you believe you are seeing this message in error,
please let us know.

Conference Presentation

Bolstra Case Study: Monetizing Customer Success: Bolstra and Coveo Team up for a Real Life Case Study

This report is for members only

Ask about TSIA membership to access.

Already a TSIA Member? Sign In.

Do you have a complex solution that you know your customers need your expert services to glean full value from? Coveo provides an intelligent search platform, and has a segment of customers who don’t have much experience with ML and AI. They have chartered their Customer Success organization to deliver and monetize those services using the Bolstra platform. Learn how Coveo rapidly implemented Bolstra and is using its agile work management capabilities in delivering their value-added services to their customers. Additionally, see how the Bolstra platform facilitates enterprise-wide transparency and collaboration so that all customer engagements can be delivered consistently. The results are greater customer loyalty, which leads to advocacy, which results in increased revenues.

Presented By:

Haresh Gangwani

CEO, Bolstra

Jennifer MacIntosh

VP of Customer Success, Coveo

Publish Date: May 8, 2018

TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.

Peg Rodarmel, SVP, Subscription Services, Infor

Experience Our Community

Our thriving community of 35,000 services leaders rely on TSIA insights every day.