Conference Presentation

Blurring the Lines: Recruiting and Training Services Staff Members as One Big Family

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With the lines between the various subsets of service teams blurring, many vendors are grappling with how to recruit and train employees that can thrive in multiple roles. OSIsoft solved the problem over 10 years ago, and has continued to refine its recruiting and training processes to successfully onboard hundreds of new hires with a legendary record of retaining them for the long haul. In this presentation, we will share how: We systematically recruit engineers with great communication skills. We invest in three months of hands-on training for all employees, worldwide. We constructed a safe environment for new hires to start working on customer engagements within weeks. We use rotation assignments to promote cross-functional skills and allow new hires to find their preferred niche. We like to think that the unique culture of OSIsoft allows us to excel at onboarding but we also think our techniques can be applied anywhere, and we will show you how you too can develop a multi-talented services team.

TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.

Peg Rodarmel, SVP, Subscription Services, Infor

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