This content is currently only available to TSIA members.

If you believe you are seeing this message in error,
please let us know.

Conference Presentation

Beyond Support: The Next Generation of Customer Communities

This report is for members only

Ask about TSIA membership to access.

Already a TSIA Member? Sign In.

Your business customers have access to a wealth of digital resources to inform their technology purchases, and just like all consumers, they will share their good and bad experiences with their peers. To stay competitive, B2B high tech organizations must create personalized, long-lasting bonds with their clients. A fully optimized customer experience strategy goes beyond deploying a community just to provide a channel for self-service. Join Lois Townsend and Jeff Browning to hear their perspectives on how their Lithium-powered customer communities are enabling their social and service organization to improve product adoption and customer satisfaction while reducing operating costs.

Presented By:

Rachel Barger

GM EMEA and Global Head, Customer Success, Lithium Technologies

Lois Townsend

Director, Social Media and Community, Autodesk

Jeff Browning

Head of Global Customer Communities, Palo Alto Networks

Publish Date: May 4, 2016

TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.

Peg Rodarmel, SVP, Subscription Services, Infor

Experience Our Community

Our thriving community of 35,000 services leaders rely on TSIA insights every day.