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Your business customers have access to a wealth of digital resources to inform their technology purchases, and just like all consumers, they will share their good and bad experiences with their peers. To stay competitive, B2B high tech organizations must create personalized, long-lasting bonds with their clients. A fully optimized customer experience strategy goes beyond deploying a community just to provide a channel for self-service. Join Lois Townsend and Jeff Browning to hear their perspectives on how their Lithium-powered customer communities are enabling their social and service organization to improve product adoption and customer satisfaction while reducing operating costs.
Presented By:
GM EMEA and Global Head, Customer Success, Lithium Technologies
Director, Social Media and Community, Autodesk
Head of Global Customer Communities, Palo Alto Networks
Publish Date: May 4, 2016
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