Conference Presentation

Beyond Support: The Next Generation of Customer Communities

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Your business customers have access to a wealth of digital resources to inform their technology purchases, and just like all consumers, they will share their good and bad experiences with their peers. To stay competitive, B2B high tech organizations must create personalized, long-lasting bonds with their clients. A fully optimized customer experience strategy goes beyond deploying a community just to provide a channel for self-service. Join Lois Townsend and Jeff Browning to hear their perspectives on how their Lithium-powered customer communities are enabling their social and service organization to improve product adoption and customer satisfaction while reducing operating costs.

TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.

Peg Rodarmel, SVP, Subscription Services, Infor

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