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Conference Presentation

Beyond Renewals: Upsell with Product Add-ons, Warranty Conversions and Single Agreements (sponsored by Renewtrak Global Servi

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The global pandemic has brought more challenges to the way we do business than any of us would have anticipated. As recurring revenue shifts more to self-serve online processes, simply renewing last year’s contract agreement equals missed opportunities for our customers and business growth. Renewal is a calculated decision made by our customer based on the entire experience you have provided in terms of value in service and seamless touchless experience. It’s a dynamic process and requires continued value add, demanding you bring your “A” game to expand selling and revenue channels. Join Kshama Billore, Agilent Digital Program Manager, as we explore our CrossLab eCommerce renewal program evolution that now empowers our customer to: Select additional services expanding their existing coverage Self-configure service plans for instruments coming out of warranty Combine multiple contracts under a single agreement to save procurement time Sponsored by Renewtrak Global Services.

Presented By:

Kshama Billore

eCommerce Product Manager, Agilent Technologies

Publish Date: May 7, 2021

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