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The global pandemic has brought more challenges to the way we do business than any of us would have anticipated. As recurring revenue shifts more to self-serve online processes, simply renewing last year’s contract agreement equals missed opportunities for our customers and business growth. Renewal is a calculated decision made by our customer based on the entire experience you have provided in terms of value in service and seamless touchless experience. It’s a dynamic process and requires continued value add, demanding you bring your “A” game to expand selling and revenue channels.
Join Kshama Billore, Agilent Digital Program Manager, as we explore our CrossLab eCommerce renewal program evolution that now empowers our customer to:
Select additional services expanding their existing coverage
Self-configure service plans for instruments coming out of warranty
Combine multiple contracts under a single agreement to save procurement time
Sponsored by Renewtrak Global Services.
eCommerce Product Manager, Agilent Technologies
Publish Date: May 7, 2021
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Peg Rodarmel, SVP, Subscription Services, Infor
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