Conference Presentation

Best Practices in Service Availability

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Learn how an industry leader and a cloud-based platform-as-a service provider, ServiceNow, has transformed its customer support experience on service availability. Typical cloud-based service availability is defined by “up time and 99.9x” and rarely takes into account effective usability of the service by the customers. The difference between availability and effective use of the ServiceNow product has been a journey that ServiceNow took with its customers. Find out how ServiceNow aligned its policies and processes to ensure that customers get the most value out of their ServiceNow platform. Learn how active service restorations are managed to ensure minimal impact to the customers' business-critical applications, with a particular emphasis on internal and external communication and root-cause analysis.

 

TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.

Peg Rodarmel, SVP, Subscription Services, Infor

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