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To maximize lifetime value and increase profit from your subscription based business, you need to ensure that your customers adopt new features and renew each year. You need to know how to set your customer success strategy based on best practices already tried and proven by others. You need to know how to not only get the funding to set up a customer success organization but also how to measure the team's performance both internally and externally.
Customer Experience Futurist of SAP, Mary Poppen, and Irit Eizips, Customer Success Evangelist of CSM Practice, will share the blueprint for a customer success framework that will allow you to increase profit from your existing customer base by revealing innovative best practices. The presentation will include a review of proven initiatives that keep both customer satisfaction and profits high and will leave you with actionable advice that you can immediately implement in your own organization.
Chief Executive Officer, CSM Practice
Publish Date: October 18, 2016
TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.
Peg Rodarmel, SVP, Subscription Services, Infor
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