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Conference Presentation

Automation in Customer Success

This report is for Customer Success members only

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Join this small group collaborative Networking Coffee Brainstorm Session.
 
Tell me if this sounds familiar: "We need to improve the Sales - CS handoff," "We need to scale the customer journey," "We need to engage the long tail at scale." These are the questions we see CS leaders and professionals racking their brains over all day everyday. What's the first thing that comes to mind? Automation. How can we automate these processes to scale our business while our customers are achieving their business outcomes and receiving the best experience possible?

  • What are the key moments in the customer journey you are thinking about automating today? 
    • How are you thinking about automating them? 
    •  How are you thinking about how to add automation by segment? 
  •  What goal or metric will automation help you achieve? 
  •  What blend of automation/human led engagement is right for your business?

Tracks: Customer Success, Networking

Presented By:

Publish Date: December 10, 2020

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Peg Rodarmel, SVP, Subscription Services, Infor

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