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Intelligent RMA Experience (IRE) enables a seamless service experience for our customers and engineers. It’s built on a powerful AI/ML based prediction engine which reviews the customer problem description, system log files, field notices and leverages repair data to decide and automatically create an Return Materials Authorization (RMA) where needed with little to no-human intervention. IRE enables a closed loop feedback process which takes information from returned parts and drives continuous improvement in the decision algorithms. IRE drives automation through multiple manual processes, providing operational efficiency improvement for Cisco and Customers alike. A solution overview and benefits (internal & external) will also be discussed during this session.Tracks: Field Services, Industrial Equipment, Interactive Breakout
Publish Date: December 10, 2020
TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.
Peg Rodarmel, SVP, Subscription Services, Infor
The Technology & Services Industry Association (TSIA) is dedicated to helping technology and services organizations large and small grow and advance in the technology industry. Find out how you can achieve success, too. Call us at (858) 674-5491 or we can call you.