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Your customer success and retention is 100% dependent on user adoption of your software solutions. That means using the software more and using more of it – independently and proficiently. And, of course, rapidly. The goal is to match the speed to user productivity with that of business. During this session, we will discuss how to tailor in-application help and on-demand learning to match the EXACT experience of user. That includes configuration, interface, and navigation as well as role-based business processes. It’s a tall order but without this custom, agile content, we leave too much to the imagination and chance. Instead of relying on training alone, let’s put the keys to success at the user’s fingertips every day. Let’s discuss:
VP Strategy, ANCILE Solutions
Publish Date: October 17, 2018
TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.
Peg Rodarmel, SVP, Subscription Services, Infor
The Technology Services Industry Association (TSIA) is dedicated to helping services organizations large and small grow and advance in the technology industry. Find out how you can achieve success, too. Call us at (858) 674-5491 or we can call you.