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Conference Presentation

Analytics Champions: Transforming the Customer Experience

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During this 60-minute Short Burst Breakout session you will hear the following two presentations: 

Deep Learning and AI: Turning Ideas into Services Solutions
Presented by Kevin Skerrett, PTC

Many organizations have seen value in unlocking data insights with cutting-edge Data Science, but frequently have trouble turning that technology into production systems. Using a Microservice architecture and an Agile Concept-To-Prototype-to-Production organization, PTC has brought Deep Learning to internal and external customers in novel ways. We’ll quickly explore use cases where this was successful and where success was found somewhere else.

Step Up Your Customer Service Game with Big Data Analytics: The Dell EMC story 
Presented by Rex Martin, Dell EMC

We know that services is a critical differentiator for customers throughout the IT lifecycle, from purchasing decisions all the way through retirement. Industry leaders are stepping up their services game by leveraging big data analytics to transform the customer experience. Help your customers achieve their business outcomes. Learn from Dell EMC – winner of the 2016 TSIA Award for Innovation in the Transformation of Support Services – how we tapped into our own big data technologies to put the power of data into the customers' hands.

*This session is sponsored by the TSIA Analytics Champions Community. If you’d like to learn more about this group, please email

Presented By:

Kevin Skerrett

Data Labs Manager, PTC

Rex Martin

Chief Architect Advanced Proactive Services, Dell EMC

Publish Date: May 2, 2017

TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.

Peg Rodarmel, SVP, Subscription Services, Infor

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