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Hewlett Packard Enterprise has firmly established its reputation as an industry leader for advanced knowledge sharing, achieved through the dedicated execution of a five-year strategic plan that began in 2012. In 2015, HPE's Customer Solution Center team decided to see if we could push beyond best-in-class next-generation service. Hear lessons learned as we launched three initiatives to deflect cases to self-solve, build a fix-it-once culture, and improve operational efficiencies. Along the way, we reduced publishing time for solutions from days to minutes, contributed to an NPS score of 70%, AND won a President’s Quality Award from the CEO.
Director, Infrastructure, Automation & Knowledge Management, Hewlett Packard Enterprise
Publish Date: October 19, 2016
TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.
Peg Rodarmel, SVP, Subscription Services, Infor
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