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Conference Presentation

An Award from the CEO for Knowledge Management? It's Possible!

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Hewlett Packard Enterprise has firmly established its reputation as an industry leader for advanced knowledge sharing, achieved through the dedicated execution of a five-year strategic plan that began in 2012. In 2015, HPE's Customer Solution Center team decided to see if we could push beyond best-in-class next-generation service. Hear lessons learned as we launched three initiatives to deflect cases to self-solve, build a fix-it-once culture, and improve operational efficiencies. Along the way, we reduced publishing time for solutions from days to minutes, contributed to an NPS score of 70%, AND won a President’s Quality Award from the CEO.

Presented By:

Ashimendu Bose

Director, Infrastructure, Automation & Knowledge Management, Hewlett Packard Enterprise

Publish Date: October 19, 2016

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