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Support Services organizations continue to receive incredible pressure to reduce the cost of delivering support, to provide enhanced service to the customers and to build an organization with the best talent. These pressures, along with the push to deliver outcome-based support, are forcing a certain amount of experimentation on how to reinvent the support services organization. Knowing this, support service organizations must focus on support services transformation this year in four distinct areas. Join us to learn what TSIA Research suggests members create and/or review in their current strategies in order to enable their organizations to deliver the outcomes most needed by the customers and the business.
Presented By:
VP Research, Customer Success & Support Services, TSIA
Director Research, Support Services, TSIA
Publish Date: May 4, 2016
TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.
Peg Rodarmel, SVP, Subscription Services, Infor