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Conference Presentation

Aligning Support Personnel and Process to Deliver Outcome Based Support

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Support Services organizations continue to receive incredible pressure to reduce the cost of delivering support, to provide enhanced service to the customers and to build an organization with the best talent. These pressures, along with the push to deliver outcome-based support, are forcing a certain amount of experimentation on how to reinvent the support services organization. Knowing this, support service organizations must focus on support services transformation this year in four distinct areas. Join us to learn what TSIA Research suggests members create and/or review in their current strategies in order to enable their organizations to deliver the outcomes most needed by the customers and the business.

Presented By:

Judith Platz

VP Research, Customer Success & Support Services, TSIA

Michelle Latorre-Illman

Director Research, Support Services, TSIA

Publish Date: May 4, 2016

TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.

Peg Rodarmel, SVP, Subscription Services, Infor

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