This content is currently only available to TSIA members.

If you believe you are seeing this message in error,
please let us know.

Conference Presentation

Adoption Services that Drive the Win-Win: Engaged Customers that Spend More Money!

This report is for members only

Ask about TSIA membership to access.

Already a TSIA Member? Sign In.


Adoption services are a win-win. Customers win by gaining access to your company¹s resources that shorten the path to achieve their intended outcomes. And your company wins by growing incremental recurring service revenues. 

Join this session to understand the industry trends with offers in both cloud models and on-premise models:

  • How are adoption services packaged and bundled? 
    • Provided at no charge?
    • Bundled into a premium support offer?
    • Priced as a standalone service?
  • How can adoption services make a premium support offer more compelling?
  • Where do support services end and adoption services begin?


Presented By:

Julia Stegman

VP, Technology Services Industry Association (TSIA)

Publish Date: October 19, 2015

TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.

Peg Rodarmel, SVP, Subscription Services, Infor

Experience Our Community

Our thriving community of 35,000 services leaders rely on TSIA insights every day.