Conference Presentation

Adoption and Outcome Service Offers in Industrial Equipment

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In the age of Industrial Internet/IoT the commoditization of traditional products will speed up as more and more value for customers will be created by software and analytics. High-level services are needed to position your products and services in a connected world. Providing high-level services means helping customers reach an optimal ROI with the investment (Level 3 services) or even realizing a certain business outcome (Level 4 services). Providing such services adoption and outcome offers are getting crucial.

Focusing on customer outcomes like increasing output and revenues will change and expand the offer portfolio.

This session will give you insights on:

  • The latest trends in services. You get the result of TSIA’s Industrial Equipment & Technology 30 Index.
  • TSIA Remote Service Continuum to position your offers in the age of IoT.
  • Innovative adoption and outcome service offers.
  • Which capabilities and practices are needed to push adoption and outcome services?

This session specifically addresses the challenges of manufacturers of machines, instruments, automation technology, and equipment.


Presented By:

Harald Kopp

Director, Technology Services Industry Association (TSIA)

Publish Date: October 20, 2015

TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.

Peg Rodarmel, SVP, Subscription Services, Infor

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