Conference Presentation

Actionable Customer Intelligence: Turning Data into Outcomes

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Learn techniques and strategies for turning your masses of data into specific actionable customer intelligence that can be used to drive business outcomes. Build an ever accelerating flywheel for collecting the right data, converting it to knowledge, taking action and measuring results. BI, data sciences, ML, AI, health scores, segmentation and diversified treatments are all on the table as we explore the maturity curve that can take you from acting on assumptions to delivering outcomes based on known and proven predictive customer intelligence.

Presented By:

Bryan Hope

Director, Customer Intelligence, VMware

Publish Date: May 7, 2019

TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.

Peg Rodarmel, SVP, Subscription Services, Infor

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